Support

The first time a tablet is set up, enter the store code provided by your administrator to link that device to your location. Find your store code in the admin dashboard under Settings → Store. This only needs to be done once per device; after that it stays linked to your store.

Day to day, staff sign in on the linked tablet with their own PIN to open the till, take orders, and process payments. If a staff member has lost or forgotten their PIN, an admin can look it up or reset it from the admin dashboard.

If the store code isn't recognised, double check it against Settings → Store in the admin dashboard, or ask your administrator to confirm it. If a tablet is linked to the wrong store, contact us at the email above and we can help sort it out.

Sign in with the email and password your account was set up with. From the dashboard you can manage your stores, menu items, staff accounts and PINs, delivery drivers, and view sales reports and stats.

Forgotten your password? Email us at the address above with your store name and we'll reset it and send you a new one directly.

Need a new admin account added for someone on your team, or think your account has the wrong permissions? Email us at the address above with your store name and we can help.

To sign in, enter your store's delivery code on the first screen, then your driver key. Toggle "Accepting deliveries" on to start seeing and claiming deliveries; this also turns on location sharing with your store while you're on shift. Toggle it off, or log out, and location sharing stops.

If you don't know your store's delivery code or your driver key, ask your store manager, or contact us at the email above.

Having trouble with an order you placed through a store's online ordering page, such as a missing item, a delivery running late, or a payment issue? The fastest way to resolve it is contacting the store directly using the phone number or details on your order confirmation, since the store sets its own menu, pricing, and delivery process.

Can't reach the store, or need help getting in touch with them? Email us at the address above with your order details and we'll help.

See our Privacy Policy for details on what data we collect and how it's used, and our Terms of Service for ordering and account terms.