Terms of Service

When you place an order, you're ordering directly from the restaurant (the "store"), not from Adakite. Adakite provides the ordering platform. The store sets its own menu, prices, delivery fees, and hours, and decides whether to accept each order.

Card payments are processed at checkout through Stripe. Delivery times shown are estimates and aren't guaranteed; traffic, weather, and order volume can affect them.

Once a store has accepted your order, cancellation is at the store's discretion. Refunds are also handled by the store. If you can't reach the store directly, contact us at support@adakite.app and we'll help you get in touch with them.

Menu descriptions and allergen information are provided by the store, not verified by Adakite. If you have a food allergy or dietary requirement, confirm the details with the store directly before ordering.

Store owners, staff, and drivers are responsible for keeping their store codes, staff PINs, and driver keys confidential, and for activity that happens under their account.

Don't attempt to access another store's data, share credentials with anyone outside your organization, or use the platform for anything unlawful. We can suspend or remove access for a store or account that breaks these terms or misuses the platform.

The Adakite software is provided as is, without warranties of any kind. We work to keep it reliable, but we don't guarantee uninterrupted or error free operation. To the extent permitted by law, Adakite isn't liable for indirect or consequential losses arising from use of the software, such as a missed order caused by a printer or network outage.

These terms cover use of the driver app only. They don't change or replace any separate agreement between a driver and the store or restaurant they deliver for.

We'll update this page if these terms change, and update the "Last updated" date above.

Questions about these terms? Email support@adakite.app. See also our Privacy Policy.